Maple Knoll Communities
  • 03-Apr-2018 to 31-Dec-2018 (CST)
  • Food Service
  • Oxford, OH, USA
  • Hourly
  • Part Time

Primary
Responsibilities: • Greets residents/guests, distributes and collects menus as necessary.
• Maintains a high level of customer service throughout the meal experience.
• Monitors food storage temperatures for department of health compliance.
• Prepares dining room, trays and other items as needed.
• Serves meals that are palatable and appetizing.
• Serves meals in a timely manner.
• Serves meals in accordance with established portion control procedures.
• Provides appropriate utensils, condiments, equipment etc. to residents/guests during meal service.
• Delivers food carts, trays and supplies to designated areas in a timely manner.
• Assists in serving meals for special occasions and catering events.
• Prepares food supplies and equipment for the next meal.
• Stores food and equipment in accordance with policy.

This job description is of the types of duties typically performed by this position. It is not intended to be an exhaustive listing of each and every essential function, task or duty of the job. Because job content may change from time to time, Maple Knoll Communities, Inc. may add, revise or delete essential functions, tasks or duties from this position at any time. Employees in any position should periodically review their job description and alert the Director of Human Resources if they believe it need revision.


Competency Factors: ATTENDANCE: Has demonstrated reliability toward position by maintaining attendance and punctuality.

COMMUNICATION: Is professional in the use of verbal and nonverbal communication and behavior. The use of oral, written and electronic communication and/or devices is appropriate. Communicates pertinent information to the appropriate people in a timely and appropriate manner.

COMPLIANCE WITH MAPLE KNOLL COMMUNITIES' CORPORATE AND DEPARTMENTAL POLICIES/PROCEDURES: Understands and adheres to the policies outlined in the Maple Knoll Communities employee handbook. Adheres to departmental dress code. Completes all mandatory in-service training within the designated time frames. Proactively maintains licensure and/or certifications necessary to perform the job. Regularly attends and participates in staff meetings. Adheres to safety and sanitation standards.

CUSTOMER SERVICE: Maple Knoll Communities' customers include, but are not limited to, residents, clients, members, MKC employees, family members, visitors and any one who comes in contact with a MKC division or representative/employee of MKC. Consistently demonstrates courteous and polite behavior. Is respectful, helpful and prompt in responding to needs and requests of customers. Listens for understanding to determine if clarification is needed. Demonstrates understanding of MKC's purpose and mission.

QUALITY OF WORK: Consistently demonstrates the ability to perform job duties as outlined in the job description. Performs work in accordance with regulations, MKC's policies and within budgetary constraints. The delivery of service is timely and appropriate. The work produced is thorough, accurate and complete. Quantity of work standards is met.

TEAMWORK: Works toward a common goal/task. Uses the chain of command appropriately. Offers suggestions and/or participates in continuous improvement initiatives (improve processes, eliminate waste or cut costs). Takes initiative and offers assistance with out being asked. Shares knowledge/expertise with others. Demonstrates flexibility with schedule, workload, and other duties as assigned. Contributes to a positive and cooperative work and living environment. Is supportive during change, conflict or stressful situations. Shows interest and enthusiasm toward work and MKC.

Knowledge, Skills and
Abilities Required: • Previous server experience a plus
• Must be able to read, write and understand the English language and communicate accordingly.
• Must be able to handle cash, credit cards and house charges responsibly.
• Must possess the ability to make independent decisions and accept constructive criticism.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must possess the ability and willingness to work harmoniously with other personnel.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing departmental practices.
• Must be able to follow written and oral instructions.
• Must be able to relate information concerning the resident's condition.
• Must not pose a direct threat to the health and safety of other individuals in the work place.
• Must maintain the care and use of supplies, equipment, the appearance of work areas and perform regular inspections of food service areas for sanitation, safety, order and proper performance of assigned duties.
• Must have patience, tact, enthusiasm and a cheerful disposition.
Education Required: • Some preferred
Key Customers Served
(Internal & External)
Internal and external
Travel • None


PHYSICAL/SENSORY REQUIREMENTS
(with or without the aid of mechanical devices)
• Must be able to move intermittently throughout the workday, including bending, lifting, standing, walking, sitting and manual dexterity.
• Must be able to cope with the mental and emotional stress of the position.
• Must meet the general health requirements set forth by the policies of the facility, which includes a medical and physical examination.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of the position can be fully met.
• Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, personnel and support agencies.
• Must be able to relate to and work with disabled, elderly, emotionally upset and at times hostile people within the facility.
• Must be able to push, pull, move and/or carry equipment and supplies.
• May be required to assist in the evacuation of residents during emergency situations.

Physical Requirements Please
Check Pounds (lbs.) % of Time
Bending X 25%
Carrying X 50lbs 25%
Climbing X 1%
Driving X 1%
Grasping X 100%
Hearing X 100%
Lifting X 50 lbs 50%
Pulling X 50%
Pushing X 50%
Reaching X 50%
Sitting X 1%
Sight X 100%
Speaking X 25%
Standing X 100%
Stooping X 25%
Use of Hands X 100%
Walking X 100%
Writing X 25%
Data Entry N/A N/A

Maple Knoll Communities
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